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You are welcome to view and/or download the MARA booklet which contains information about the professional and ethical standards required from migration agents in Australia.
Are you aware of the contents that are available in The MARA booklet ? Click HERE to view the MARA booklet
Information on the Regulation of the Migration Advice Profession
Congratulations on choosing a Registered Migration Agent!
Registered Migration Agents are highly skilled professionals. They must meet competency
standards, abide by a Code of Conduct and keep their knowledge of migration law and
procedure up to date. It is against the law to offer migration assistance in Australia
unless registered with the Migration Agents Registration Authority (MARA).
This document aims to help you in using your agent.
Registered Migration Agents
Migration agents in Australia must be
registered. Registered Migration Agents
(RMAs) have the Code of Conduct clearly
displayed in their office and will make it
available to you on request.
An RMA will:
be honest with you about your chances of
securing the visa you are applying for
keep you informed about the progress of
your application and any changes that
may affect it
be contactable during business hours and
tell you if they change their contact details
act within the law, your best interests, and
your instructions, and, protect your
confidentiality
declare any interest they have that may
affect your application and not act for you
where there is a conflict
provide you with a written statement,
before starting work, of the services to be
provided, the fee and other costs and a
similar statement at the end with services
actually performed and fees charged
charge a reasonable fee and, if you pay in
advance, keep this in a separate bank
account
provide timely and correct advice and tell
you in writing about the result of your
application as soon as possible
Complaints
While you should not experience problems
with the service offered by your RMA, if you
do, you should try and resolve it directly with
them. If you can’t, then contact the Office of
the MARA. You might then be asked to
complete a formal complaint form that could
be sent to the RMA during the investigation,
which will be fair and impartial.
If you would like to check on the registration
of your agent, or find out more about
complaints procedures, please visit
www.mara.com.au.
The Office of the MARA
Under the Migration Act 1958 and the
Migration Agents Regulations 1998, the
MARA:
registers new migration agents and
reregisters existing agents
approves the agent entry course and
continuing professional development
activities for agents
monitors the conduct of RMAs
investigates complaints against RMAs
and disciplines them where appropriate
However, the Office of the MARA cannot help
you with your application/sponsorship or
order a refund from your RMA.
I acknowledge that I have been made aware of the MARA booklet prior to using any professional services of Synch1.